Harshini Gangadharan
@harshinigangadharan
I resolve complex production issues and build scalable technical support processes for web and mobile applications.
IndiaWhat I'm looking for
At SpotDraft, I'm a founding member of the Technical Support team, establishing processes, workflows, escalation frameworks, support metrics, and operational practices from the ground up.
Previously at Flipkart, I owned end-to-end production support, maintained monitoring solutions, and built Python automation to improve observability and efficiency. I diagnosed advanced production issues, led root-cause analysis and post-mortems, and partnered with engineering and product teams on long-term solutions.
My earlier work spans Python and Perl data automation at Infiniti Research, IIoT data processing and API development at Adaasys, and web-application test automation with UiPath at American Technology Consulting.
Experience
Work history, roles, and key accomplishments
Senior Technical Support Engineer
SpotDraft
Nov 2025 - Present (10 months)
Founding member of the Technical Support team, establishing processes, workflows, and escalation frameworks. Introduced standardized processes for ticket triage, prioritization, incident management, and knowledge sharing.
Product Solution Engineer
Flipkart
May 2022 - Nov 2025 (3 years 6 months)
Owned end-to-end production support, maintaining monitoring solutions and developing Python scripts to automate tasks and improve system observability. Diagnosed and resolved advanced production issues, focusing on root cause analysis and post-mortem documentation.
Junior Software Developer
Infiniti Research
Nov 2021 - Apr 2022 (5 months)
Automated data collection and processing for e-commerce applications using Python and Perl. Performed web scraping and data extraction, utilizing Regular Expressions for parsing and cleaning unstructured data, and managed large datasets using MS-SQL.
System Engineer
Adaasys
Mar 2021 - Oct 2021 (7 months)
Contributed to the development of an IIoT Edge application for real-time industrial production monitoring. Built and maintained APIs for an Equipment Maintenance application and led an R&D project using OpenCV for image processing solutions.
Software Automation Engineer
American Technology Consulting
Apr 2019 - Sep 2019 (5 months)
Managed end-to-end testing of a web application, automating test cases using UiPath. Executed manual testing and documented errors precisely within assigned timelines.
Education
Degrees, certifications, and relevant coursework
Periyar Maniammai Institute of Science & Technology
Bachelor of Technology, Computer Science and Engineering
Grade: 8.14 CGPA (First Class)
Bachelor of Technology in Computer Science and Engineering, graduated in 2018 with a CGPA of 8.14 (First Class).
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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