Nikit Shah
@nikitshah
Application & Product Support Team Lead with 12+ years in BPM, RPA, incident management and client-facing delivery.
IndiaWhat I'm looking for
I am an Application and Product Support Team Lead with 12+ years of experience spanning software development, QA testing, Bizagi BPM and Nividous RPA implementations. I have a proven track record in incident and problem management, SLA compliance, root-cause analysis, application performance monitoring, and leading cross-functional teams to resolve production issues and improve operational efficiency.
As a hands-on leader, I have driven support and automation initiatives, coordinated releases with development and QA, and managed stakeholder and client communication across enterprise accounts like Maruti Suzuki, Fuji Xerox and Grubhub. I focus on continuous process improvement, strong documentation and knowledge-base development to ensure high availability and customer-focused outcomes.
Experience
Work history, roles, and key accomplishments
Application & Product Support Team Lead
Nividous Software Solutions Pvt. Ltd.
Jan 2024 - Present (2 years)
Lead a team of support engineers for BPM and RPA projects, ensured high availability and SLA compliance, drove root cause analysis and permanent fixes, and improved support processes and automation to increase operational efficiency.
Senior Software Engineer
Nividous Software Solutions Pvt. Ltd.
Jun 2018 - Dec 2023 (5 years 6 months)
Developed Bizagi BPM and RPA processes, led testing, deployments and CR implementations, and performed application support and production debugging for multiple enterprise clients.
Junior Software Engineer
Nividous Software Solutions Pvt. Ltd.
Jun 2013 - May 2017 (3 years 11 months)
Performed QA and regression testing, application support and production issue debugging, and assisted in development of Bizagi BPM and RPA processes while communicating with stakeholders.
Education
Degrees, certifications, and relevant coursework
Unknown Institute (BE)
Bachelor of Engineering, Engineering
2008 - 2012
Completed Bachelor of Engineering (BE) in 2012 with coursework related to engineering fundamentals.
Higher Secondary Certificate (HSC)
HSC, Higher Secondary Education
Completed Higher Secondary Certificate (HSC) in 2008 focusing on senior secondary level coursework.
Secondary School Certificate (SSC)
SSC, Secondary Education
Completed Secondary School Certificate (SSC) in 2006 at the secondary education level.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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