saviour fidelis

I've supported Castr Online Streaming Platform by researching B2B prospects, engaging decision-makers, and booking qualified appointments for its video streaming and hosting solutions.

At Damart Supermarket, I handle inbound calls, process orders, guide customers through purchases, and resolve returns, damaged orders, and delivery concerns while maintaining KPI performance above 75%.

I've also worked in credit repair sales at Credit Wellness USA, using Twilio to manage client calls, leads, follow-ups, and daily sales activity. In real estate, I qualified leads, handled high call volumes, and set appointments that contributed to agent closings.

Through ModSquad, I provide chat, email, phone, and ticket support, moderate content, and assist gaming customers with account issues, bug reports, and troubleshooting. I consistently resolve 90%+ of daily tickets while collaborating with global teams through Slack and Zoom.