Savannah Guilliams

Managed incoming calls and emails to ensure prompt customer responses. Coordinated driver scheduling, order pick-ups and deliveries, tracked orders, and handled payroll and accounts payable support.

Answered phones and explained dental claim breakdowns to providers and subscribers. Reviewed X-rays, faxed EOBs, filed claims, and supported day-to-day dental office operations.

Provided daily living assistance including feeding, bathing, and dressing for clients with special needs. Supported night shift care by turning clients every 2–4 hours and adapting to changing client routines.

Handled inbound calls and provided support for Medicare supplement inquiries. Logged tickets, followed up via outbound calls, mailed correspondence, and delivered clear information about health plan benefits.

Cleaned cages and maintained a safe environment for animals. Bathed animals, assisted with vaccinations, and supported front-desk needs by checking in customers and answering phone calls.

Provided customer service support during a temporary assignment for Anthem. Assisted with customer inquiries and resolved issues promptly.

Managed customer accounts and provided product information to support sales transactions. Greeted customers and assisted with account and service needs in a customer-facing retail environment.

Earned a Bachelor’s degree in Criminal Justice and Human Science from University of Phoenix (online) from June 2016 to August 2021.

Completed an Associate of Applied Science program at a trade school; the program field and dates were not provided.