Open to opportunities

Savannah Clarke

@savannahclarke

Message

Operations-driven MBA professional optimizing workflows and member satisfaction with data insights.

United States

Message

What I'm looking for

I seek a mid-level operations role where I can apply data-driven process improvements, lead cross-functional teams, and scale member or customer experience while driving measurable cost and efficiency gains.

I am an operations-focused MBA professional who leverages data-driven strategies to optimize building performance, streamline workflows, and elevate member and customer satisfaction. I combine hands-on account and team management with analytical tools like Tableau and Salesforce to drive measurable results.

At WeWork I led operational strategy for a 1,000+ member community, implemented process improvements that reduced operational costs by 10% annually, and managed account operations for 100+ companies with a 95% satisfaction rate. Previously at Chewy I improved team productivity through targeted coaching, introduced process changes that increased first-contact resolution by 15%, and supported executive decision-making with regular KPI reporting.

I hold an MBA with a specialization in project management and operations from Pepperdine Graziadio and a BFA from The American Musical and Dramatic Academy; I bring cross-functional collaboration, strategic marketing consulting experience, and a track record of delivering efficiency and growth.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Associate

Current

WeWork

Jul 2024 - Present (1 year 6 months)

Lead operational excellence for a 1,000+ member business community, implementing data-driven strategies that optimized building performance and reduced operational costs by 10% annually while maintaining a 95% member satisfaction rate.

Operations Management Tableau Salesforce Process Improvement Member Relations Data Analysis Budget Management

Strategic Marketing Consultant

Altais

Sep 2025 - Nov 2025 (2 months)

Developed a three-year strategic marketing and implementation plan for a national healthcare technology leader, including market analysis, provider segmentation, and recommendations for E2B national deployment.

Strategic Planning Market Research Healthcare Marketing Go To Market Strategy Competitive Analysis Segmentation

Customer Support Specialist

Chewy

Feb 2021 - Sep 2022 (1 year 7 months)

Led high-volume customer support operations, drove process improvements that reduced turnaround time for 50+ monthly product updates, and reported 10+ KPIs to senior management to inform strategy.

Customer Support Process Improvement KPIs Cross Functional Collaboration Supply Chain Coordination Team Leadership Coaching

Customer Support Representative

Chewy

Jun 2020 - Feb 2021 (8 months)

Executed high-volume customer support and project initiatives that increased first-contact resolution by 15% and supported 50+ monthly product updates to improve product accuracy.

Customer Support Project Management First Contact Resolutions Customer Engagement Process Optimization Documentation