Erin Williams
@erinwilliams1
Dedicated professional with 10 years of customer service experience.
ZimbabweWhat I'm looking for
With a decade of experience in customer service, warehousing, and inventory management, I pride myself on being adaptable, a problem solver, and a fast learner. My journey has taken me through various roles, including Claims Specialist at State Farm and Inventory Associate at CarMax, where I honed my skills in communication, teamwork, and efficiency.
Throughout my career, I have consistently demonstrated my ability to handle high-pressure situations, such as managing a large volume of calls at State Farm and ensuring accurate inventory tracking at CarMax. I am committed to maintaining high standards of quality and productivity in every task I undertake, whether it's investigating claims or preparing inventory for sales.
Currently pursuing my Comptia Network+ certification, I am eager to expand my technical skills and embrace new challenges. I believe in continuous learning and strive to contribute positively to any team I join.
Experience
Work history, roles, and key accomplishments
Claims Specialist
State Farm
Jan 2023 - Present (2 years 5 months)
Communicated with customers and associates by phone and mobile app. Investigated and processed a large volume of claims, determining validity and coverage.
Inventory Associate
CarMax
Jan 2021 - Dec 2023 (2 years 11 months)
Managed and tracked goods and supplies, ensuring proper product inventory for sales and production. Performed computerized tracking, received, staged, and prepped inventory, and conducted quality control checks.
Preload
United Parcel Service
Jan 2019 - Dec 2021 (2 years 11 months)
Operated UPS shipping system efficiently, adhering to warehousing and storage rules. Loaded an average of 800 packages onto three trucks per shift, meeting strict deadlines.
Postal Carrier
United States Postal Service
Jan 2016 - Dec 2018 (2 years 11 months)
Delivered letters, documents, and parcels to businesses and homes along an assigned route. Collected outgoing mail and postage due, and sorted mail according to delivery sequence.
Claims Specialist
State Farm
Jan 2015 - Dec 2016 (1 year 11 months)
Communicated with customers and associates by phone and mobile app. Investigated and processed claims, handling a large volume of calls in a collaborative team setting.
Car Detailer / Counter Agent
Budge Rent-A-Car
Jan 2013 - Dec 2016 (3 years 11 months)
Cleaned vehicles to company standards, performing detailed inspections, waxing, and steaming. Maintained records related to gas levels and vehicle condition.
Education
Degrees, certifications, and relevant coursework
MedCerts
Comptia Network+, IT
Currently undertaking training for the CompTIA Network+ certification. This program focuses on foundational IT networking concepts and practices.
UGUniversity of West Georgia
Bachelor's Degree
Completed a Bachelor's Degree program. The curriculum provided a broad educational foundation.
Stockbridge High School
High School Diploma
Earned a High School Diploma. The curriculum provided foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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