Savanna Driscoll
@savannadriscoll
I resolve prescription, insurance, and patient support issues across pharmacy operations.
United StatesWhat I'm looking for
I'm currently supporting pharmacy operations at Mercy Health (Harness Health), where I enter new prescriptions, resolve payment and insurance issues that prevent shipping, and assist patients with medication questions.
Previously, I worked as a Pharmacy Technician at Walgreens and Amazon, handling prescription intake, insurance rejections, physician-office requests, patient profile research, and inbound calls from customers, doctors, and pharmacies. At Walgreens, I also trained new technicians, supported teammates with queues, cleared backlogs, and completed quarterly OCR projects.
Before pharmacy, I worked in accounts payable at Carvana, entering invoices, reconciling vehicle payments, resolving auction refunds, and supporting inspection centers. I bring more than eight years of pharmacy experience, over ten years of customer service experience, and PTCB certification.
Experience
Work history, roles, and key accomplishments
Pharmacy Technician
Mercy Health
Jun 2026 - Present (2 months)
Enter new prescriptions from doctor's offices and outside pharmacies, resolve payment and insurance issues, and handle inbound patient calls regarding medication.
Pharmacy Technician
Walgreens
Dec 2017 - May 2026 (8 years 5 months)
Entered new prescriptions, cleared insurance rejections, handled inbound calls, trained new technicians, and completed supervisor projects including queue clearing and quarterly OCRs.
Called doctor offices for prescription requests, updated profiles regarding outcomes, and researched patient profiles to verify prescription transmissions.
Entered invoices into AS400 and Oracle for reconditioning payments, reconciled vehicle payments, researched and applied refunds, and assisted inspection centers with various tasks.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Associate of Arts, Arts
Earned an Associate of Arts degree from the University of Phoenix.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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