Kathryn Hamilton

Served as liaison among patients, providers, insurers, and manufacturers to resolve complex prescription and coverage issues for hematology/oncology and BMT patients, managing high-volume inquiries and securing prior authorizations to optimize medication access and compliance.

Processed Medicaid prior authorizations and appeals using PAS, RxClaims/AS400 and state formularies, documented provider and pharmacy interactions, and managed cost override requests to reduce claim rejections and ensure medication access.

Operated POS and managed cash handling, assisted pharmacists with patient profile data entry and insurance retrieval, and supported specialty medication coupon processing and supply management for daily pharmacy operations.

Conducted outbound patient follow-up calls to assess medication use, scheduled annual wellness visits, promoted mail-order benefits, and referred patients to remove barriers to medication adherence.

Managed inventory and ordering, processed and assisted dispensing and shipping of prescriptions, and coordinated with patients, providers, and insurers to support timely medication delivery and pharmacy operations.

Filled and dispensed medications, handled refill requests and inventory replenishment, processed insurance claims, and supported pharmacists with daily operations including cash register and reporting.

Performed prescription typing and filling, operated drive-thru, assisted customers and staff, managed inventory and drug ordering, and completed daily pharmacy reports.

Supported residents with medication administration and daily tasks, facilitated community events, and promoted resident independence through supervision and assistance.

Handled cashiering, medication preparation (counting and compounding suspensions), insurance claim communications, and pharmacy software (PDX/QS‑1) operations to support retail pharmacy services.

Assisted pharmacists in packaging blister packs for long-term care facilities and performed quality checks to ensure accurate medication distribution to facilities.

Assisted customers with sales, processed returns and payments, handled customer complaints, and served as backup staff to maintain store operations and customer satisfaction.

Pursued a Bachelor's degree in Health Administration via remote study.

Completed a Certificate in Cancer Registry Management through University of Cincinnati Clermont College (remote).

Completed an Associate degree in Biology from Hinds Community College between 2013 and 2015.

Attended Wingfield High School and obtained a High School Diploma between 2003 and 2007.