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saurabh sharma

@saurabhsharma9

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I lead $300M+ IT operations portfolios, improving margins, costs, utilization, and governance through PMO leadership.

India

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What I'm looking for

I'm looking to lead IT operations, PMO, portfolio governance, and financial-performance programs where I can improve margins, costs, utilization, reporting, and delivery outcomes at scale.

I lead country operations for HCLTech Canada's $300M+ portfolio, managing 2,900+ resources across four service lines serving BFSI, Manufacturing, Retail, and Technology.

I've improved gross margin by approximately 10% through a two-year low-margin account recovery program, including $1M in savings last year, and reduced operational expenditure by approximately 15% through procurement, delivery-process, and seat-occupancy improvements.

I build practical PMO governance around margin, utilization, delivery risk, revenue assurance, workforce planning, and executive reporting. My Power BI dashboards increased billable utilization by 5% in six months, improved tracking efficiency by 30%, and eliminated 40+ monthly hours of manual reporting in a previous PMO role.

I've also built production Microsoft Copilot agents for resume screening and live P&L financial queries and leadership-deck generation. Across HCLTech, I've led PMO teams, financial governance, Six Sigma initiatives, audits, and operational improvement programs for global accounts.

Experience

Work history, roles, and key accomplishments

Current

Country Operations Manager

Current

HCLTech

Sep 2023 - Present (3 years)

Owns country-level P&L for a $300M+ Canada portfolio, leading 2,900+ resources across 4 service lines. Established PMO governance, improved gross margins by 10%, reduced OpEx by 15%, and increased billable utilization by 5%.

P&L management PMO governance Power BI Cost Optimization Resource Planning Risk Management Stakeholder Management Vendor Management SLA Management AI Agent Development Microsoft Copilot Studio

PMO Lead & Data Visualization Specialist

HCL Technologies Ltd

Jul 2021 - Aug 2023 (2 years 1 month)

Led PMO operations for 5 delivery units on a large global technology account, establishing standardized governance for utilization, revenue assurance, hiring, and business continuity. Automated executive dashboards in Power BI, eliminating 40+ hours of manual reporting per month.

PMO Power BI Data Visualization Six Sigma Process Improvement CSAT analysis AR Reduction

PMO & Data Visualization Specialist

HCL Technologies Ltd

Sep 2017 - Jun 2021 (3 years 9 months)

Designed Power BI dashboards for delivery performance, profitability, and workforce analytics, adopted as the standard reporting toolset. Conducted financial and margin analysis supporting monthly leadership reviews.

Power BI Data Visualization Financial Analysis Margin Analysis Workforce Analytics

PMO Lead

HCL Technologies Ltd

Oct 2015 - Aug 2017 (1 year 10 months)

Led a PMO team of 10 supporting 1,000+ active projects within the BFSI vertical. Reduced Unbilled Revenue by 15% and Unaccrued Revenue by 5% annually through tighter contractual tracking and account coordination.

PMO Team Leadership Revenue Governance Contract Management Account Coordination

Internal Auditor

HCL Technologies Ltd

Mar 2011 - Oct 2015 (4 years 7 months)

Conducted internal audits across ISO, COPC, and Six Sigma frameworks, leading root cause analysis that reduced recurring escalations by 25%. Built executive-level weekly and monthly review dashboards adopted across multiple business units.

Internal Audit ISO COPC Standards Six Sigma Root Cause Analysis Executive Reporting