SKsaurabh kumar
@saurabhkumar8
Strategic program and product leader specializing in AI-driven operations, DataOps, and scalable ML solutions.
IndiaWhat I'm looking for
I am a Strategic Program and Product Leader with 8+ years of experience delivering AI-driven program management, data operations, and applied machine learning solutions at Amazon. I have architected agentic AI and automation frameworks that generated ~$5M in savings, launched an agentic AI audit system reducing manual review load by 70%, and scaled platform solutions (Learning Curve, RAG/LLM assistants) that cut ramp time by 40% and achieved 96% response accuracy.
I excel at defining OKRs, building cross-functional alignment, and scaling pilots to enterprise deployments while ensuring compliance and data quality. My background spans global program management, AI DataOps, workforce planning, and continuous improvement initiatives that have driven multi-million-dollar savings and standardized metrics across large teams.
Experience
Work history, roles, and key accomplishments
ABDesigned & launched an agentic AI audit system analyzing 8M+ telemarketing interactions/year using ML for sentiment & compliance, cutting manual review by 70%. Built data ops workflows with human-in-loop for QA accuracy. Created customer messaging playbooks adopted across teams for scalable execution.
AIDesigned & scaled the Learning Curve platform (MVP→global), cutting ramp-up time by 40% and saving ~60 HC. Built a RAG-based LLM assistant (96% accuracy, 15× faster). Drove CI program (9 initiatives, $5M+ saved, 100+ certified). Standardized AHT across 30+ teams (↑forecast accuracy 24%). Authored 2025 EU/NA operating strategy.
AIPartnered with EU CS leadership on site-mix redesign, saving $1.2M annually. Forecasted volumes across 6 geographies & 20+ skills (~200K weekly contacts) to boost readiness. Simplified UK & DE supply network (10+ sites), driving +7.3% occupancy, 85% SLA adherence, and cutting SLA misses by 17% (UK) & 13% (DE), with 4–7% YoY occupancy gains.
Assistant Manager
CFCL, Kota
Jul 2015 - Jun 2018 (2 years 11 months)
Managed ₹16M budget to revamp production, implementing Kanban and vibro-rotary QC systems to eliminate stockouts and boost quality by 30%. Led reliability & compliance programs for 20+ technicians, cutting breakdowns by 16% YoY. Deployed IoT-based NOx/COx monitoring, ensuring compliance and increasing proactive hazard detection by 12%.
Education
Degrees, certifications, and relevant coursework
IKIndian Institute of Technology Kharagpur
Master of Business Administration, Business Administration
Grade: 8.4/10
Completed an MBA at IIT Kharagpur with a CGPA of 8.4/10.
NKNational Institute of Technology Kurukshetra
Bachelor of Technology, Electronics and Communication Engineering
Grade: 7.5/10
Completed a Bachelor of Technology in Electronics and Communication Engineering with a CGPA of 7.5/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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