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Parul Rane

@parulrane

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Senior program manager driving capacity planning and automation to improve cost, service, and efficiency.

India

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What I'm looking for

I’m looking to lead large-scale, cross-functional capacity planning and automation programs—partnering with senior stakeholders to improve occupancy, service levels, and cost efficiency through data-driven execution and change management.

I’m a Senior Program Manager leading large-scale, cross-functional programs across capacity planning, automation, and customer service operations in highly complex, multi-region environments. I’m known for defining program vision, influencing senior stakeholders without authority, and delivering measurable outcomes across cost, service levels, and operational efficiency.

At Amazon, I’ve owned end-to-end strategy and execution for Helpline & Escalation operational programs—unlocking +1,860 bps occupancy improvement and $762K annual cost savings through data-driven trade-off decisions. I also drove enterprise-wide change management to standardize HC capacity planning, delivering 17% efficiency gains, and defined an AI-driven automation initiative that reduced manual narrative effort by 76% while improving decision speed and leadership trust.

In prior roles, I single-threaded Europe event programs (Prime, Peak, major sales), built launch playbooks for Amazon Belgium Customer Service, and delivered Hands-Off-The-Wheel automation for intraday forecasting—cutting analyst effort by 87.5% and improving execution consistency. I’ve also program-managed mission-critical platform transitions, improved routing logic to reduce outliers from 3.2% to 0.1%, and strengthened planning excellence through scalable standardization and risk-driven execution.

Experience

Work history, roles, and key accomplishments

Senior Program Manager (L6)

Amazon

Oct 2025 - Mar 2026 (5 months)

Owned end-to-end strategy and execution for Helpline & Escalation operational programs, improving occupancy by 1,860 bps and generating $762K in annual cost savings. Led change management and AI-driven automation initiatives to reduce manual narrative effort by 76%, improve execution consistency, and mitigate holiday readiness risks.

Process Standardization Data Driven Decision Making SQL Power BI Tableau Microstrategy AI Automation Program Management Program Strategy Roadmap Development Change Management Capacity Planning Workforce Planning Demand Forecasting Supply Planning Network Optimization Workforce Flexibility Programs

Program Manager (L5)

Amazon

Apr 2022 - Sep 2025 (3 years 5 months)

Single-threaded owner for Europe-wide event programs, defining strategy and execution plans under high demand volatility. Led launches and automation initiatives across forecasting, labor planning, routing platform migration, and transfer/routing logic redesign to improve outliers and customer experience consistency.

Program Management Capacity Planning Workforce Planning Demand Forecasting Automation Process Standardization Cross Region Rebalancing Customer Service Operations Forecasting Tool Fixes Interval Level Forecasting

Program Manager (L4)

Amazon

May 2020 - Mar 2022 (1 year 10 months)

Managed Prime Video Roland Garros launch readiness, delivering a 1.55% service level miss vs a 12.06% target. Owned multi-region planning mechanisms that achieved the lowest network-wide miss rate (2.48% vs 12.06%), reduced skill complexity by 19%, and drove 100% adoption of a new planning suite with zero service disruption during a channel migration.

Capacity Planning Change Management Risk Management Executive Reporting Program Management Training and Stakeholder Alignment

Capacity Planning Analyst

Amazon

Apr 2019 - May 2019 (1 month)

Developed a real-time occupancy monitoring roadmap, defining metrics, trigger logic, and the reporting framework for the Capacity Planning team.

Capacity Planning Real Time Analytics Metrics

Software Engineer

L&T Infotech

Aug 2014 - May 2018 (3 years 9 months)

Developed end-to-end business logic for Honda’s cost analytics system using Agile methodology, and delivered application enhancements that contributed to a CSI score of 4.6/5. Served as a Process and Quality Facilitator to support quality audits and ensure compliance with delivery standards.

Software Development Business Logic Development Cross Functional Collaboration Quality Assurance Process Improvement Enhancements Agile Quality Audits Compliance

Associate Software Engineer

L&T Infotech

Aug 2014 - Jun 2015 (10 months)

Supported development work on business and application enhancements in collaboration with cross-functional teams. Contributed to project delivery outcomes measured via CSI scoring.

Cross Functional Collaboration Enhancements