Open to opportunities

Saurabh Dubey

@saurabhdubey

Message

Experienced Application Support Analyst specializing in application monitoring.

India

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

As an Application Support Analyst with over 5 years of experience at Telus International, I have honed my skills in application monitoring and incident management. My journey began after graduating with a Bachelor of Technology in Electronics and Communication Engineering in 2014. Since then, I have dedicated myself to ensuring optimal performance and reliability of applications.

At Telus International, I have successfully improved monitoring processes, collaborated with cross-functional teams to resolve incidents swiftly, and streamlined deployment processes to minimize downtime. My previous roles in technical support have further strengthened my problem-solving abilities and customer service skills, allowing me to enhance the overall customer experience.

Experience

Work history, roles, and key accomplishments

Current

Application Support Analyst

Current

Telus International

Jul 2019 - Present (5 years 11 months)

Experienced Application Support Analyst with a focus on application monitoring and incident management. Improved system reliability and streamlined deployment processes to reduce downtime. Collaborated with teams to resolve incidents efficiently.

Incident Management Troubleshooting Root Cause Analysis Reliability Deployment Collaboration

Technical Support Executive

Super Allied Services

Sep 2016 - Mar 2019 (2 years 6 months)

Provided technical support to a US-based telecom service provider, assisting customers with troubleshooting issues related to home phone, TV, internet, and email services. Enhanced customer experience through effective communication and upselling.

Technical Support Troubleshooting Customer Service Upselling Communication Skills Problem Solving Telecom

Associate

Wipro BPS

Mar 2015 - Oct 2015 (7 months)

Provided customer support for a UK-based telecom service provider, assisting with billing and service-related issues for home phone, TV, and internet services. Focused on enhancing customer experience and upselling services.