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Afridi Shariff

@afridishariff

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Application Support Specialist focused on troubleshooting, incident management, and performance optimization.

India

Message

What I'm looking for

I’m looking for a role where I can own troubleshooting and monitoring, improve support processes, and collaborate across teams to keep systems reliable—using strong documentation, incident response, and performance optimization to improve user satisfaction.

I’m an Application Support Specialist with experience troubleshooting and resolving technical issues across applications and systems. I monitor application performance, logs, and alerts to keep reliability high, and I support releases, patches, and updates to ensure compatibility and functionality. I’m proactive about documenting support processes and troubleshooting steps so teams can resolve problems faster.

I’ve also contributed to API integrations and JSON data parsing, and I bring strong front-end debugging skills using HTML5, CSS, and JavaScript. From intern to technical support roles, I’ve collaborated with other teams, handled escalations, and supported on-call rotations—always with a focus on system stability and user satisfaction.

Experience

Work history, roles, and key accomplishments

Application Support Specialist

Tekion Corp

Apr 2022 - Mar 2024 (1 year 11 months)

Provided technical support by troubleshooting and resolving application, software, or system issues. Monitored application performance, logs, and alerts, helped test releases and updates, and created documentation for support processes.

Application Support Troubleshooting Incident Management Performance Monitoring Log Analysis Documentation SQL MySQL Linux Jira AWS New Relic Elasticsearch Network Support

Intern

Tekion Corp

Oct 2021 - Apr 2022 (6 months)

Assisted with troubleshooting and application performance monitoring and debugging. Supported API integrations and JSON data parsing and contributed to knowledge sharing through documentation.

Troubleshooting Debugging Application Monitoring API Integration JSON Documentation Linux

Technical Support Engineer

Concentrix

Apr 2021 - Oct 2021 (6 months)

Provided technical support to customers via phone, email, or chat and maintained troubleshooting documentation. Participated in on-call rotations, collaborating with other teams to resolve complex issues and escalate when needed.