Open to opportunities

Saurabh Bhatnagar

@saurabhbhatnagar1

I lead service delivery and ITSM, blending AI governance, automation, and data-driven operations to improve reliability.

India

Message

What I'm looking for

I’m looking to lead service delivery and ITSM that modernizes operations with AI governance and automation, with measurable SLA/KPI impact, strong risk/compliance discipline, and a culture that values stakeholder transparency and continuous process improvement.

I’m a seasoned Service Delivery Manager with 20+ years of global experience in IT service management—incident, change, and release processes—backed by strong stakeholder engagement across telecom, banking, and consulting. I’ve led large teams to ensure SLA compliance, drive operational efficiency, and strengthen risk governance through frameworks like ITIL, PRINCE2, NIST, and the EU AI Act.

Today, I bring AI governance and automation to modernize service delivery and enhance reliability. As AVP – MIS at Jainam Broking Limited, I delivered enterprise MIS strategy for 200+ stakeholders, reducing manual reporting effort by 80% with automated KPI dashboards and pipelines (Python, SQL, Power BI). Previously, I led a 32-member IT service delivery team at TELUS International, and I managed deep learning delivery as a freelance consultant with compliance to NIST AI RMF & GDPR.

Experience

Work history, roles, and key accomplishments

Current

AVP – MIS

Current

Jainam Broking Limited

Jan 2026 - Present (6 months)

Delivered enterprise MIS strategy for 200+ stakeholders, reducing manual reporting effort by 80%. Built KPI dashboards and automated pipelines (Python, SQL, Power BI) and standardized reporting frameworks across business units.

KPI Reporting Report Automation Python SQL Power BI Stakeholder Management

Freelance Consultant

UniConverge Technologies

Nov 2024 - Dec 2025 (1 year 1 month)

Managed end-to-end delivery of deep learning projects with compliance to NIST AI RMF and GDPR, coordinating cross-functional teams and risk governance. Example: PPE Kit Detection system integrating real-time alerts.

Deep Learning NIST AI RMF GDPR AI Governance Risk Governance

Service Delivery Project Manager

TELUS International

Nov 2018 - Sep 2024 (5 years 10 months)

Led a 32-member team to ensure SLA compliance and KPI performance for IT service delivery, improving cost efficiency and revenue growth via data-driven strategies. Managed stakeholder collaboration, resource management, and quality control.

IT Service Delivery SLA KPIs Team Leadership Data Driven Stakeholder Engagement Resource Management Quality Control

OIM Application Consultant

Optimum Solutions

Nov 2015 - Jan 2017 (1 year 2 months)

Designed scalable workflow solutions for identity governance and access management. Implemented enterprise-wide recertification systems to strengthen compliance and reduce risk.

Identity Governance Workflow Design Compliance

Associate Operations Manager

Cognizant Technology Solutions

Jun 2011 - Jul 2015 (4 years 1 month)

Managed transition/change management projects for a UK banking client, ensuring SLA compliance and conducting CAB reviews while optimizing incident resolution timelines. Coordinated on-site service delivery in London and integrated AI/data analytics into operations.

Transition Management Change Management CABS SLA Incident resolution AI Data Analytics Service Delivery

Technical Lead

Xavient Software Solutions

Jun 2006 - Jun 2011 (5 years)

Oversaw IAM and IT support services for telecom and satellite communication clients in the USA. Led Active Directory migration projects to ensure seamless transitions and compliance.

IAM IT Support Active Directory Compliance