Karla Jean Bayor

Coordinated various special events, ensuring smooth operations and addressing customer concerns to improve guest experience. Prepared and managed annual budgets to achieve guest satisfaction objectives and monitored team performance to maximize service quality. Developed training manuals and guidelines for staff, continuously improving service based on guest feedback and industry trends.

Arranged airport parking, lounges, and transportation for clients, while also advising on hotels, transport, and restaurants based on individual preferences. Created tailored travel packages for clients, efficiently handling customer inquiries and processing refunds. Increased customer retention significantly by delivering proactive, helpful, and organized customer service.

Managed front office operations, including calculating billings, posting charges, and running daily reports, while providing above-and-beyond service to guests. Demonstrated excellent working knowledge of OPERA booking systems and managed over 15 room upgrades per shift. Supervised and trained staff, improving overall service provisions and recruiting new team members.

Assisted customers with planning and booking vacations, performing inquiries and checking flight availability. Managed online booking inquiries, prepared customer invoices, accepted payments, and processed refund/cancellation requests. Proficiently handled bookings administration through online booking platforms, including the GDS system, and organized guest itineraries.

Gained comprehensive knowledge in tourism management, including hospitality operations, travel planning, and destination marketing. Developed skills in customer service and business administration relevant to the tourism industry.

Focused on advanced concepts in international business and hospitality management. Acquired expertise in global market strategies, hotel operations, and cross-cultural business practices.