sauda akhlaq
@saudaakhlaq
Customer Success Associate with 5+ years of experience building trusted relationships and delivering exceptional client experiences.
IndiaWhat I'm looking for
I’m a Customer Success Associate focused on helping customers succeed through personalized guidance. With 5+ years of experience, I build trusted relationships, resolve concerns with empathy, and support individuals through clear, proactive communication.
I manage ongoing client relationships through regular outreach, documentation, and stakeholder coordination. I’ve delivered 200+ one-on-one mentoring sessions, created personalized learning plans, and supported students and parents while maintaining high service standards—plus I’m motivated to bring this client-first mindset to a fast-growing global SaaS or eCommerce startup.
Experience
Work history, roles, and key accomplishments
Student Mentor & Educator
Private
Jan 2019 - Present (7 years 6 months)
Managed ongoing relationships with students and parents through regular communication. Conducted 200+ one-on-one mentoring sessions, coordinated personalized learning plans and documentation, and resolved concerns with empathy and professionalism.
Child & Adolescent Wellbeing Trainee
CCAW Digital
Completed a child and adolescent wellbeing trainee experience at CCAW Digital.
Clinical Psychology Intern
VIMHANS
Completed a clinical psychology internship at VIMHANS in New Delhi.
School Counselling Intern
Akshar Training Consultancy
Completed a counselling internship at Akshar Training Consultancy.
Founder
Mental Health Awareness Platform
Created educational mental health content and engaged an online community through a mental health awareness platform.
Counselling Intern
Psy-Mann Counselling Services
Completed a counselling internship at Psy-Mann Counselling Services.
Education
Degrees, certifications, and relevant coursework
Amity University
Master of Arts, Counselling Psychology & Career Guidance
Completed an M.A. in Counselling Psychology & Career Guidance at Amity University.
Amity University
Bachelor of Arts, Applied Psychology
Completed a B.A. in Applied Psychology at Amity University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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