Open to opportunities

Bushra User

@bushrauser2

Message

I apply psychology, research, and active listening to support people and improve workplace and community outcomes.

India

Message

What I'm looking for

I'm seeking internships, research, counseling, HR, or entry-level roles where I can apply psychological principles, contribute evidence-based solutions, and grow with empathetic, collaborative teams.

I've supported customers at PALMONAS, providing escalation resolution, back-end operations, and peer mentoring through Freshdesk, Shopify, and ClickPost.

As an active listener at 7 Cups, I provide emotional support for anxiety, school stress, and life challenges while applying mental health first-aid and crisis intervention training. I also completed psychology-focused internships and research, including a study on how guidance and counseling services affect adolescents' psychological health.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive

Current

PALMONAS

Sep 2025 - Present (1 year)

Provided customer support and resolved escalations. Managed back-end operations and supported peer mentoring.

Escalation Management Freshdesk Shopify Peer Mentoring Customer Support Clickpost

Current

Active Listener

Current

7 Cups

Sep 2024 - Present (2 years)

Provided active listening and emotional support to individuals struggling with school stress, anxiety, and various life challenges.
Provided encouragement and support to fellow listeners
Completed training in mental health first-aid and crisis intervention strategies.

Community Building Empathy Active Listening