Satyam Mishra
@satyammishra4
I support international clients through SAP order management, CRM tools, and remote technical support.
IndiaWhat I'm looking for
I've supported international clients at Axtrum Technologies through Microsoft- and SAP-based backend operations, including SAP order processing, invoice support, workflow resolution, and accurate documentation.
Previously at Concentrix, I provided technical support via calls, email, and chat, achieving 95%+ customer satisfaction and a 94% issue resolution rate. I also created knowledge-base documents and streamlined support processes to reduce ticket volume by 30%.
Experience
Work history, roles, and key accomplishments
Business Support Specialist
Axtrum Technologies Pvt. Ltd.
May 2024 - Present (2 years 4 months)
Supporting international clients on Microsoft & SAP based backend operations. Handling SAP Order Management including order processing, invoice support, and workflow resolution.
Education
Degrees, certifications, and relevant coursework
Mahatma Gandhi Kashi Vidyapith
Bachelor of Commerce, Commerce
2019 - 2021
Pursued a Bachelor of Commerce degree from Mahatma Gandhi Kashi Vidyapith, Varanasi, from 2019 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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