Open to opportunities

Satish Kumar

@satishkumar9

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Customer service specialist skilled in marketplace support, escalation handling and dispute resolution.

India

Message

What I'm looking for

I am seeking a customer-focused role in a collaborative company where I can manage escalations, improve marketplace support, lead small teams, and drive timely resolutions.

I am a dedicated customer service professional with proven experience handling escalations and marketplace support for platforms like Amazon, eBay and Etsy.

I have negotiated and settled debts, managed confidential client data, and delivered refunds and case resolution while coordinating with internal teams.

I provided leadership and supervision in customer service roles, enhanced customer engagement, and supported backend operations and data entry functions.

I communicate clearly, work well in cross-functional teams, and am committed to high service standards and timely resolution of customer issues.

Experience

Work history, roles, and key accomplishments

Debt Negotiator

Vaibhav Global Limited

Jan 2016 - Apr 2016 (3 months)

Negotiated and settled consumer debts, supervised home mortgage division tasks, and coordinated refunds and delivery resolution with internal teams to improve timely resolution rates.

Conflict Resolution Customer Relationship Management Refund Coordination Escalation Management Data Entry MS Office

Customer Support Executive

TJC The Customer Support

Managed inbound customer service for marketplace platforms, handled escalations and refunds, and delivered timely resolutions to improve customer engagement and satisfaction.