Open to opportunities

Sathya Mikhaela TSAFACK KWIFO

@sathyamikhaelatsafac

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Bilingual professional with expertise in translation and technical support.

Egypt

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What I'm looking for

I seek a role that values collaboration, offers growth opportunities, and challenges my skills.

I am a dedicated professional with over 5 years of experience in transcription, translation, interpretation, and teaching. My academic background includes a Master's and Bachelor's degree in Social and Media Communication, where I graduated as the valedictorian. I have honed my skills in various roles, including as a Data Analyst and Business Analyst at Turing, where I developed a strong foundation in data analysis and technical writing.

Currently, I work as a bilingual technical support agent, resolving customer issues and ensuring satisfaction. My passion for language extends to teaching, where I help students excel in French and German. I am proficient in multiple programming languages, including Python, Java, SQL, and C++, which I leverage to enhance my technical documentation and support efforts. My commitment to excellence is reflected in my ability to lead teams and deliver high-quality results consistently.

Experience

Work history, roles, and key accomplishments

Bilingual Technical Support Agent

Concentrix Egypt

Jun 2025 - Present (1 month)

Resolved technical issues for Canadian customers regarding modems, routers, and internet services (DSL, Fiber, Cable, Ethernet, FTTN, FTTH). Ensured customer satisfaction by optimizing services and providing cost-effective solutions for internet and telephone lines.

Technical Support Troubleshooting Customer Service DSL Ethernet AI Chat Support Email Support

Online French Teacher

Nachhilfeunterricht

May 2025 - Present (2 months)

Taught French to grade 8 and grade 10 students online, providing supplementary instruction after their regular classes. Assisted students in preparing for examinations by reviewing course material.

Online Teaching Curriculum Development Exam Preparation

Freelance French to German Translator

Qtrans

Feb 2025 - Present (5 months)

Translated documents from French to German, ensuring linguistic accuracy and cultural relevance across various fields, including law and medicine. Led a team of international translators, organizing online meetings to coordinate projects.

Translation French German Translation Accuracy Cultural Adaptation Team Leadership Document Management

German Lecturer

DIA Center

Aug 2024 - Present (11 months)

Designed and organized exams to assess German language proficiency levels, evaluating and grading tests promptly. Conducted personalized catch-up sessions and prepared students for international A1, A2, B1, and B2 certification exams.

Assessments Curriculum Development Mentoring

Technical Writer

Highbrow Technology

Aug 2024 - Present (11 months)

Analyzed user data and translated English user prompts and web searches into French, ensuring clarity and accuracy for a global audience. Collaborated with the Python development team, utilizing SQL, C++, and JavaScript to support technical documentation.

Technical Writing Data Analysis Translation Python SQL C#JavaScript Slack

Autonomous Evaluator of Personalized Internet Advertising

TELUS International

Mar 2024 - Present (1 year 4 months)

Evaluated internet advertisements for relevance, accuracy, and effectiveness to enhance user experience and improve ad targeting. Provided feedback to optimize customer search results and supported companies in showcasing their products to the right audience.

Ad Evaluation User Experience Data Analysis Keyword Research Search Engine Optimization Customer Engagement

Freelance Transcriber

APPEN

Jan 2023 - Present (2 years 6 months)

Transcribed audio recordings into accurate and clear written text, ensuring high quality and consistency. Proofread and edited documents, focusing on punctuation, grammar, and vocabulary to ensure language accuracy and readability.

Transcription Proofreading Editing Quality Assurance Team Leadership Workflow Management Document Review

Freelance Translator and Documentalist

APPEN

Apr 2022 - Present (3 years 3 months)

Translated documents between English, French, German, and target languages, ensuring linguistic accuracy and cultural relevance. Organized and archived documents according to established citation formats, maintaining an efficient filing system.

Translation Document Management Translation Accuracy Cultural Relevance Team Leadership Quality Control

Freelance French and English Teacher

ESINED Group

Jun 2021 - Present (4 years 1 month)

Delivered online French and English language courses to expatriates, tailoring lessons to meet individual learning needs. Developed and organized exams for language proficiency assessments, ensuring accuracy and appropriate difficulty levels.

Language Instruction Online Teaching Curriculum Development Assessments

Volunteer German Teacher

DSZ Institut

Jun 2019 - Present (6 years 1 month)

Taught German language courses to students, adapting lessons to various proficiency levels (A1, A2, B1, B2). Developed and organized exams for language proficiency assessments, and prepared students for official A1, A2, B1, and B2 exams.

Curriculum Development Exam Preparation Mentoring

Education

Degrees, certifications, and relevant coursework

University of Douala

Master's degree, Social and Media Communication

Grade: Valedictorian

Activities and societies: Valedictorian and top graduating student

Achieved a Master's degree in Social and Media Communication, graduating as Valedictorian and the top student in the class. Focused on advanced topics within social and media communication.

University of Douala

Bachelor's degree, Social and Media Communication

Grade: Valedictorian

Activities and societies: Valedictorian and top graduating student

Completed a Bachelor's degree in Social and Media Communication, earning the distinction of Valedictorian and top graduating student. Gained foundational knowledge and skills in the field.