RMRoma Mulchandani
@romamulchandani
Process Specialist in Credit Control and Order-to-Cash operations.
IndiaWhat I'm looking for
I am a Process Specialist with 7.5 years of focused experience in Credit Control, Accounts Receivable, Order-to-Cash, collections and reconciliation across UK, South African and EMEA portfolios.
I have executed end-to-end workflows on SAP, FSCM and Oracle systems, managed overdue accounts, unallocated cash, invoice management and client/broker queries to improve cash collection and reduce debt.
My background includes credit rating and monitoring, setting credit limits, monthly reconciliations and ensuring compliance with Credit Control policies while delivering against team KPIs.
I have been recognized with a Quarter and Annual Star Performer award, Kaizen/KPI excellence awards, and bring strong MS Office and Tally ERP 9 skills alongside adaptable communication and teamwork strengths.
Experience
Work history, roles, and key accomplishments
Process Specialist
Infosys BPM Ltd
Jan 2019 - Nov 2023 (4 years 10 months)
Managed Order-to-Cash, collections and reconciliations for UK and South African portfolios, improving recovery and resolving unallocated cash and invoice issues; performed credit rating, quarterly reviews and set credit limits.
Process Specialist
AXA Business Services Limited
Nov 2015 - Nov 2017 (2 years)
Managed UK migration and broker accounts for commercial and household insurance, drove debt reduction and monthly credit reconciliations while ensuring compliance with credit control policies and team KPI delivery.
Process Associate
Gallagher Operations Support Services Ltd.
Aug 2014 - Nov 2015 (1 year 3 months)
Handled accounts receivable and payable for UK insurance finance, monitored regulated credit balances on Oracle, and issued cancellation/non-payment notices to streamline collections and reduce outstanding balances.
Education
Degrees, certifications, and relevant coursework
SB Patil Institute of Management
Master of Business Administration, Business Administration
2013 - 2014
Grade: 67%
Master of Business Administration completed with First Class (67%).
Jai Hind Junior College
Bachelor in Commerce, Commerce
2012 - 2013
Grade: 68%
Completed Bachelor in Commerce with First Class (68%).
School and Jr College, Pune
HSC, Higher Secondary
2007 - 2008
Grade: 77.50%
Completed Higher Secondary Certificate (HSC) with 77.50%.
Jai Hind High School, Pune
SSC, Secondary Education
Grade: 79.84%
Secondary School Certificate (SSC) completed with 79.84%.
Availability
Location
IndiaAuthorized to work in
Job categories
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