Sasipremkumar Chandu

I’m a ServiceNowAdministrator and Software Engineer with 3+ years of experience in L2 production support, Active Directory administration, and ITIL-based service operations. I deliver 24x7 L2/L3 support for the ServiceNow platform, ensuring SLA adherence while maintaining high customer satisfaction through proactive change management and service management practices aligned to industry standards.

I leverage ServiceNow for incident management, SLA compliance, and ITSM modules like Incident, Problem, Change, CMDB, Service Catalog, and Knowledge Management. I’ve built ServiceNow PerformanceAnalytics dashboards tracking MTTR, SLA compliance, and Change KPIs—improving reporting efficiency by 30%+—and I automate workflows using Python and ServiceNow scripting (plus complementary automation tools such as UiPath and AutomationAnywhere) to reduce manual effort and improve operational efficiency. I also created a Python-based ITSM Ticket Audit Automation tool that audits 100% of ITSM tickets and improved ticket visibility by 30%, strengthening governance and proactive issue identification.