Kirti Dulhani

I’m a support professional with 3+ years of experience, including 2+ years in incident management, ticketing systems, and SLA-driven environments. I’ve resolved 25–30 incidents per week in a Salesforce environment with 99%+ SLA compliance, logged 150+ production incidents, and used incident trend reporting to improve operational efficiency.

Now, I’m building hands-on expertise in ServiceNow (ITSM, user roles, SLA) while pursuing my ServiceNow Certified System Administrator (CSA), expected Q2 2026. Through practice on a ServiceNow Personal Developer Instance, I’ve worked on incident creation, user management, RBAC basics, ACL basics, and SLA configuration—and I’m seeking opportunities as a Junior ServiceNow Administrator or ITSM Analyst.