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@sashuser2

Administrative professional and Associate Account Manager, providing customer support, record management, and accurate account handling.

Jamaica
Message

What I'm looking for

I’m looking for a quality-driven administrative or account-support role where I can deliver accurate customer service, manage records responsibly, and grow my account management impact with a supportive team.

I’m an organized, detail-oriented administrative professional with experience in account management, customer service, and virtual assistance. In my Associate Account Manager role, I process scholarship applications accurately, verify applicant information, respond to customer inquiries, and maintain confidential records while meeting quality and productivity goals.

I also bring creative customer-facing experience as a Photographer & Graphic Designer, conducting portrait and studio photography, editing and retouching images, designing promotional graphics, and scheduling appointments with excellent customer service. As a freelance Virtual Administrative Assistant, I managed calendars and emails, performed data entry, conducted online research, and delivered reliable administrative support—backed by a Certificate in Mass Communication and Digital & Social Media Marketing.

Experience

Work history, roles, and key accomplishments

SS

Associate Account Manager

Sutherland Global Services

Jan 2025 - Jan 2026 (1 year)

Processed scholarship applications by verifying applicant information, responding to customer inquiries, and maintaining confidential records while meeting quality and productivity goals.

Education

Degrees, certifications, and relevant coursework

Northern Caribbean University (NCU) logoNN

Northern Caribbean University (NCU)

Certificate in Mass Communication, Mass Communication

Completed a Certificate in Mass Communication at Northern Caribbean University.

Northern Caribbean University (NCU) logoNN

Northern Caribbean University (NCU)

Certificate in Digital & Social Media Marketing, Digital & Social Media Marketing

Completed a Certificate in Digital & Social Media Marketing at Northern Caribbean University.

Tech stack

Software and tools used professionally

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