Open to opportunities

Shanice Alveranga

@shanicealveranga

Message

I keep remote operations, calendars, communications, and client records running accurately.

Jamaica

Message

What I'm looking for

I'm looking for a senior virtual assistant or office administration role where I can independently manage calendars, communications, records, and operational workflows while delivering reliable, confidential support.

I've supported 5+ concurrent freelance client accounts by managing calendars, appointments, inboxes, CRM records, and digital filing systems with zero missed deadlines and no confidentiality breaches.

At Advantage Communications Inc., I coordinated scheduling and communications for 300+ customer-facing agents per shift, maintained service levels above 90%, and delivered real-time operational reporting to senior leadership.

I also built SOPs and process checklists, triaged 50+ daily client messages, and quickly adapt to tools including Google Workspace, Microsoft Office, HubSpot, GoHighLevel, Notion, Airtable, and Slack. I'm focused on reliable, detail-oriented administrative execution in a senior virtual assistant or office administration role.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant / Administrative Support

Current

Freelance

Jan 2022 - Present (4 years 7 months)

Managed calendars, scheduling, and appointment coordination across 5+ concurrent client accounts, maintaining a consistent zero conflict and zero missed appointment record. Triaged and responded to 50+ inbound emails and messages daily, reducing average response time to under 2 hours.

Calendar Management Scheduling Email Management CRM Data Entry Records Management Google Workspace Microsoft Office HubSpot GoHighLevel Slack Notion Airtable Confidentiality Remote Work

Real Time Analyst

Advantage Communications Inc.

Sep 2016 - Apr 2026 (9 years 7 months)

Coordinated operational scheduling and communications for a team of 300+ customer facing agents per shift, consistently maintaining service level targets above 90%. Prepared and delivered daily performance reports and operational documentation to senior leadership.

Scheduling Workforce Management Reporting Documentation SOP Development Process Improvement Confidentiality Microsoft Office Google Workspace

Customer Service Representative

Advantage Communications Inc.

Sep 2016 - May 2017 (8 months)

Handled 100+ inbound customer interactions per shift with professionalism and accuracy, maintaining a consistent documentation standard and positive customer experience under tight deadlines.

Customer Service Documentation Time Management

Sales Agent

Strategic Solutions

Aug 2015 - Aug 2016 (1 year)

Guided clients through a complex advisory process, maintaining detailed compliance records for 100% of engagements and delivering a consistently professional and empathetic experience throughout.

Sales Client Advisory Compliance Record keeping

Education

Degrees, certifications, and relevant coursework

Waterford High School

High School Diploma, General Studies

Completed high school education with CXC certifications in English Language, Social Studies, Religious Education, Integrated Science, and Visual Arts.