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Ritika Rawat

@ritikarawat1

Data analyst using Power BI, SQL, and Excel to turn sales and engagement data into interactive dashboards.

I’ve analyzed sales data across products, customers, regions, and categories, then built an interactive Power BI dashboard with KPIs, filters, and visualizations to explore performance.

On an Instagram engagement dashboard project, I analyzed social media records covering likes, comments, reach, and engagement. I built an interactive dashboard to compare content performance and identify engagement trends.

I also analyzed orders across categories, cities, discounts, and payment modes using Excel PivotTables, charts, filters, and KPIs. In my current role at Telus Digital, I provide technical support and troubleshoot issues across Canadian markets.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Executive

Current

Telus Digital

Oct 2024 - Present (2 years)

Provided technical support and troubleshooting across Canadian markets. Diagnosed and resolved technical issues while meeting SLA, quality, and productivity targets.

Technical Support Troubleshooting SLA Management Documentation Collaboration

Senior Executive

Teleperformance

Aug 2023 - Sep 2024 (1 year 1 month)

Managed technical issues and maintained accurate case documentation. Coordinated with internal teams on escalations and process exceptions.

Technical Support Case Management Escalation Handling Quality Standards

Chat Executive

Concentrix

May 2022 - Aug 2023 (1 year 3 months)

Managed operational queries through digital support channels, maintained accurate case records, and followed standard procedures to ensure timely resolution and process compliance.

Live Chat Case Management Process Compliance Digital Channels