Sarra Zeid

Audits freelance mystery shoppers' and survey interviewers' reports for compliance and quality, conducts mystery shopping audits and customer experience evaluations, and delivers client reports on deadline.

Coordinated multidisciplinary patient journeys end to end, supported surgeons and clinical teams, managed inbound leads and patient communications, facilitated billing and invoicing, and tracked operational and customer service KPIs.

Provided market research, healthcare assistance, business development, accessibility inspection, insurance advisory, operations support, and internal audit services on a project basis.

Managed front-office operations and coordinated patient journeys, handled patient inquiries and appointment coordination, supported billing and payment coordination, and assisted with marketing and market research.

Administered motor insurance claims from first notification through closure, reviewed claim documents, communicated with policyholders, coordinated with garages, and supported salvage, recovery, and subrogation processes.

Conducted mystery shopping visits and customer survey interviews, audited freelancers' reports for compliance, and prepared client reports with quality checks and data consolidation.

Supported finance, procurement, inventory, and operational reporting in a hospital environment; identified a procurement cost variance and improved inventory data accuracy.

Bachelor of Business Administration in Finance and Banking from the University of Dubai, an AACSB-accredited program, with core focus on corporate finance, risk management, investment and portfolio management, and business valuation.

Completed the Fundamentals of Predictive Project Management certification from the Project Management Institute, covering project planning, scheduling, tracking, requirements gathering, risk mitigation, and task delegation.