At CRANIUM INTEGRATED SOLUTIONS LTD, I handled member outreach and scheduling, managing 50+ daily interactions for medical staff. I also resolved insurance benefits, Medicaid, and Medicare inquiries, achieving a 90%+ first-contact resolution rate.
I maintained NHIS compliance and data privacy while documenting member records and scheduling outcomes. My work supported 95%+ customer satisfaction and improved CRM data accuracy by 25%.
At GOLDEN BUSINESS RESOURCES LTD, I managed 80+ daily customer interactions across multiple channels and resolved 90%+ of inquiries on first contact. I used CRM and ticketing systems, including Zendesk, and reduced average response time by 40% through improved ticket prioritization and workflow efficiency.
