Open to opportunities

Rami Bitar

@ramibitar

Message

Highly motivated operations manager with a decade of experience.

Lebanon

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a highly motivated and adaptable professional with over a decade of experience in dynamic, high-volume environments. My focus has always been on optimizing processes and improving outcomes, leveraging my strong organizational abilities and a passion for customer satisfaction. I have a proven track record in efficient operations and am eager to apply my expertise in management, strategy, and execution to drive organizational success.

Throughout my career, I have held various leadership roles, including Operations Manager and Assistant Warehouse Manager, where I successfully supervised large teams and ensured high standards of service delivery. My ability to translate raw data into actionable insights has directly contributed to improved logistics workflows and enhanced customer satisfaction. I pride myself on fostering a collaborative environment and aligning performance metrics with daily operations to achieve service excellence.

Experience

Work history, roles, and key accomplishments

Assistant Warehouse Manager

Quality Custom Distribution

Apr 2024 - Present (1 year 4 months)

Led daily operational execution, ensuring smooth workflows that directly impacted timely deliveries and customer satisfaction. Conducted compliance audits and enforced quality standards, guaranteeing service reliability and adherence to customer expectations.

Compliance Audits Quality Process Improvement Root Cause Analysis

Operations Manager

McLane

Apr 2022 - Present (3 years 4 months)

Supervised a team of 100-170 professionals, fostering a collaborative environment to maximize efficiency and ensure high standards of service delivery. Ensured utmost accuracy in all shipments, upholding the organization's commitment to precision and reliability for clients.

Team Supervision Shipment Accuracy Data Analysis Logistics Workflow Optimization

Operations Manager

Prime Delivery Systems Inc

Mar 2020 - Present (5 years 5 months)

Managed daily logistics operations for a third-party delivery service specializing in last-minute, temperature-controlled shipments for food distributors, prioritizing timely and accurate customer service. Analyzed sales, financials, and service metrics to optimize delivery routes and improve efficiency, directly supporting business growth and client satisfaction.

Logistics Sales Analysis Financial Analysis Customer Satisfaction

Manager

Sigma Mitsubishi & SEAT

Aug 2019 - Present (6 years)

Established and managed the organization's call center, significantly enhancing customer support and operational excellence. Led a quality-focused support team, ensuring clarity and professionalism in all customer communications.

Customer Support Quality Assurance Performance Monitoring Team Leadership

Supervisor

Amazon

Oct 2013 - Present (11 years 10 months)

Monitored accuracy, productivity, and quality metrics to ensure adherence to performance benchmarks and customer expectations. Managed and trained staff on detailed procedural guidelines to enhance consistency in operational delivery and customer outcomes.

Quality Control Staff Training Performance Improvement