Open to opportunities

Sardae Rispus

@sardaerispus

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Service operations specialist delivering precise incident triage and first-level support.

United States

Message

What I'm looking for

I’m looking for a mission-focused team where I can use precise incident triage, secure workflows, and customer support to resolve issues quickly, escalate correctly, and improve reliability through reporting and continuous process improvement.

I’m a Service Operations Specialist (Level 1 Support) with a TS/SCI interim clearance and strong customer-first instincts. I review incoming incidents for instances of gunfire, explosions, and other sounds, then makefication decisions with a high level of accuracy.

I relay the necessary information to law enforcement agencies for dispatching and responding to the incident. I follow Incident Review Center’s workflow, policies and procedures, monitor status and report errors, faulty equipment, logs, and other metrics, and escalate as necessary.

My security background includes supporting CI through foreign disclosure, personnel security, information and industrial security, and automation security. I also conducted CI threat assessments, created CI and security plans and procedures for handling classified information, and produced written reports using Microsoft Word, Excel, and PowerPoint.

In addition, I’ve worked as an Infrastructure Analyst supporting surveillance camera compliance in server rooms, escorting Pentagon tenants and vendors, supporting authorized power and HVAC outages, and operating server room rack security systems. I generate daily reports, process and close tickets through Remedy systems, and support IT operations with Microsoft Office, remote access, and desktop-support style workflows—always focused on accurate, timely resolution.

Experience

Work history, roles, and key accomplishments

Service Operations Specialist

SoundThinking

Oct 2022 - Apr 2026 (3 years 6 months)

Reviewed incoming incidents for gunfire, explosions, and other sounds and made high-accuracy identification decisions. Relayed incident details to law enforcement, followed incident workflow policies, and triaged/escalated customer and technical issues as needed.

Triage Customer Support Law Enforcement Dispatch Coordination Salesforce CRM Jira MS Word MS Excel Quality Assurance

Surveillance Specialist

Confidental Company

May 2022 - Oct 2022 (5 months)

Supported CI through threat assessments and conducted inspections, investigations, and assistance visits. Produced reports and recommendations for corrective actions and developed security plans/procedures for safeguarding and handling COMSEC and classified information.

Inspections Security Plan Development COMSEC Handling Microsoft Word Microsoft Excel Microsoft PowerPoint

Infrastructure Analyst

DOD

Oct 2021 - May 2022 (7 months)

Monitored surveillance cameras in server rooms to ensure tenant activity compliance with regulations and guidelines. Managed outage coordination (power/HVAC), ran reports and access operations, and processed/closed tickets in Remedy during daily operations.

Surveillance Monitoring Server Room Security Outage Coordination Microsoft Office

Safety and Security Supervisor

PAE

Dec 2020 - Oct 2021 (10 months)

Provided controlled-access surveillance for two government contract sites using IDS and Access Control System (ACS) equipment. Maintained visitor logs, daily logs, and incident reports/databases, and performed interior and exterior surveillance checks.

Controlled Access Surveillance Access control systems Incident Reports Database Log Maintenance Interior Exterior Site Patrols

Security Administrator

Securitas Critical Infrastructure Services / Perspecta

Jun 2019 - Apr 2020 (10 months)

Checked in visitors, answered and transferred calls, and prepared weekly updated reports using Microsoft tools. Assisted with escorting classified guests as part of site security operations.

Microsoft Word Microsoft Excel Classified Guest Escort Security Administration Documentation

Security Officer

ODS Security

Jan 2015 - Aug 2016 (1 year 7 months)

Served as surveillance officer across zones 1–8 with foot and vehicle patrols and monitored over 500 CAD/CCTV camera feeds daily. Produced incident reports and badge/access control actions while operating in a high-volume control center.

Zone Surveillance (1 8)Foot Vehicle Patrols CAD CCTV Monitoring Badge Checks Access control systems Incident Reports Operations Control Center

Security Officer

Metro One

Feb 2014 - Jan 2015 (11 months)

Patrolled all H&M locations from Springfield to Potomac Mills, securing entrances and exits while performing bag checks and responding to EAS alarm events. Filed incident reports when issues occurred and monitored store entry/exit activity.

Retail Security Patrols Bag Checks EAS Alarm Response Entry Exit Monitoring Incident Reports High Traffic Store Security

Customer Service Representative

Papa Johns International

Feb 2009 - Oct 2011 (2 years 8 months)

Handled inbound phone orders and carryout order processing, including computerized register transactions and cash handling. Balanced and closed the register at shift end and delivered high-volume customer service.

Carryout Order Processing Cash Handling Payment Processing Shift Closeouts Reconciliation Customer Service