Open to opportunities

Rob User

@robuser5

Message

I provide IT support backed by security operations, team leadership, and customer service experience.

United States

Message

What I'm looking for

I'm looking to apply my IT support, security operations, leadership, and customer service experience to help an organization meet its individual goals.

I'm supporting IT operations at Amazon, bringing hands-on experience with technical support, operating systems, computer hardware, network services, and information technology infrastructure.

Before Amazon, I led Military Police Officers as a Corporal in the United States Marine Corps and managed safety and security operations at Thirty-One Gifts. At Thirty-One Gifts, I coordinated monthly OSHA-regulated training and maintained at least 90% employee participation while overseeing physical security and access control.

My security background includes SIEM, security operations management, surveillance, investigations, threat assessment, crisis management, disaster response, Lenel, and Microsoft SQL Server.

I've also built customer-facing and supervisory experience at Discover Financial Services, Kroger, PNC, and Securitas Security Services USA. I'm continuing my education in Cloud Computing at Western Governors University.

Experience

Work history, roles, and key accomplishments

Current

IT Support Associate

Current

Amazon

May 2021 - Present (5 years 4 months)

Provided IT support and technical assistance, leveraging expertise in security operations and systems management.

Security Information And Event Management (SIEM)Lenel Security Operations Management Microsoft Office Crisis Management Investigation Strategic Planning Threat Assessment Disaster Response Research Team Management Computer Hardware Surveillance Microsoft SQL Server Security Operations Microsoft Word Network Services Technical Support Operating System

Corporal

United States Marine Corps

Aug 2014 - Jul 2021 (6 years 11 months)

Small unit leader of Military Police Officers.

Security Information And Event Management (SIEM)Security Operations Management Crisis Management Disaster Response Research Team Management Surveillance Investigation Strategic Planning Threat Assessment Disaster Recovery Security Operations Microsoft Word

Senior Safety and Security Representative

Thirty-One Gifts

Jun 2018 - May 2021 (2 years 11 months)

At Thirty-One Gifts LLC I ensure the safety of all warehouse, front office, and visiting employees. I ensure OSHA regulated training occurs with every employee once per month at minimum and always achieve, at minimum, 90% of the employees participation. My focus also includes physical security and access control for the building to ensure no one gets in that we don't want in.

Security Information And Event Management (SIEM)Security Operations Management Crisis Management Disaster Response Research Team Management Surveillance Microsoft SQL Server Lenel Microsoft Office Investigation Strategic Planning Threat Assessment Computer Hardware Disaster Recovery Security Operations Microsoft Word

Personal Banker

PNC

Dec 2017 - Jun 2018 (6 months)

Provided banking services and customer relationship management.

Microsoft Word Customer Relationship Management

Security Officer

Securitas Security Services USA, Inc.

Aug 2017 - Nov 2017 (3 months)

Ran a 3rd shift security team while in between career moves, due to background in military and exceptional performance I was promoted to shift lead within 2 weeks of working for Securitas

Team Management Lenel Microsoft Office Security Operations