I've supported mission-critical 9-1-1 and NG9-1-1 communications at Intrado Life & Safety, monitoring emergency call routing, telecommunications networks, location databases, and cloud-based Emergency Routing Services. I help keep emergency calls routed accurately to Public Safety Answering Points, including during outages and manual-routing scenarios.
Previously, I delivered service desk support for Department of Defense and USPS environments at IBM DeCa and worked at Dell Technologies on security tooling, system controls, vulnerability identification, and authorization documentation. I bring hands-on experience in incident response, network troubleshooting, database validation, GIS and location services, and 24/7 public safety operations.
