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sean williams

@seanwilliams2

Information Technology Specialist at US ARMY who maintained LAN equipment and supported users through training and system changes.

United States

Message

At US ARMY, I monitored system integrity and availability and configured and maintained LAN equipment. I also supported users through training, webinars, and communication about system changes.

As an IT Subject Matter Expert with Kaiser Permanente (Contractor), I worked on device configuration, software maintenance, and WAP configuration across various sites.

At Birdi Systems, I provided Help Desk Support for over 200 employees and handled inventory management, software installation, and maintenance.

Earlier, I supervised security personnel at Securitas Security Services, managing schedules and performance evaluations and recording and analyzing security information with zero discrepancies.

Experience

Work history, roles, and key accomplishments

Information Technology Specialist

US Army

Apr 2018 - May 2026 (8 years 1 month)

Performed daily system monitoring and verified integrity and availability of hardware, server resources, and key processes. Facilitated user experience through support, training, and communication of system changes.

System Monitoring Hardware Maintenance Server Resources User Support Training Network Configuration LAN COTS Equipment Service Desk Management Troubleshooting

IT Subject Matter Expert

Kaiser Permanente

Jun 2022 - Aug 2025 (3 years 2 months)

Managed device configuration and software maintenance. Configured wireless access points across various sites and utilized Microsoft Office 365.

Device Management Software Management Wireless Access Points Microsoft Office 365

Information Technology Specialist

Birdi Systems

Mar 2022 - Jun 2022 (3 months)

Provided help desk support for over 200 employees, managed inventory, and performed software installation and maintenance. Utilized Azure Portal and Intune.

Help Desk Support Inventory Management Software Installation Software Maintenance Microsoft Office 365 Azure Portal Intune

Armed Security Officer

Close Range Security

Aug 2018 - Jan 2022 (3 years 5 months)

Responded quickly to incidents and assessed active situations for security concerns. Completed building and ground patrols and monitored facility areas via CCTV feeds.

Incident Response Surveillance CCTV Patrol Security

Security Supervisor

Securitas Security Services

Aug 2016 - Aug 2018 (2 years)

Managed personnel in compliance with company and client standards. Advised security team and conducted investigations of significant threats and asset loss.

Personnel Management Investigation Security Compliance Scheduling Performance Evaluation Data Collection