At vidaXL RO, I coordinate communication with stakeholders across departments to align operational processes with company goals and support consistent service delivery.
I manage and track customer data in Zendesk, Nexus, and Jira Cloud, and validate entries across internal systems to maintain accurate documentation and process compliance.
I develop and deliver structured training materials using Articulate and Microsoft Office, adapting content to changing organizational requirements and workflows.
Before vidaXL RO, I handled customer inquiries for Foundever RO - Temu Project and contributed weekly analytical reports to improve process efficiency and data accuracy. At Rummu Bistro, I handled cash reconciliation and high-volume transactions.
