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Sara OsunaSO
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Sara Osuna

@saraosuna

Digital communication and web architecture specialist at ARPA LEGAL, who integrated lead workflows into GoHighLevel.

Spain
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At ARPA LEGAL, I led digital transformation across web architecture, user experience, and internal process automation. I redesigned lead generation and qualification workflows, moving them from individual Google Forms and spreadsheets to an integrated GoHighLevel CRM.

The new system brought together automatic processes, document management, tracking analysis, and communications such as email and WhatsApp. I also coordinated website evolution with the IT team and external providers, and contributed to digital campaigns, SEO, and conversion optimization.

At AMAT IMMOBILIARIS, I managed web architecture, UX, and technical coordination, with a focus on SEO, usability, and digital process optimization. I also developed brand materials and multi-channel content, including graphic design, email marketing, video, and photography in Spanish, English, and Catalan.

At APPCO ESPAÑA, I managed internal and external communication and led an intranet redesign with the IT team to make internal processes more intuitive and efficient. I also worked on brand adaptation, content creation, digital campaigns, and multimedia production.

Experience

Work history, roles, and key accomplishments

AE

Head of Communication, Design & Web

Appco España

Aug 2017 - Oct 2022 (5 years 2 months)

Managed internal and external communication, focusing on web architecture, UX, and process optimization. Led intranet redesign with IT team to improve internal processes and visual design, and oversaw brand adaptation, content creation, digital campaigns, and multimedia production.

Education

Degrees, certifications, and relevant coursework

Universitat Pompeu Fabra logoUF

Universitat Pompeu Fabra

Postgraduate, Business Communication

2014 - 2015

Postgraduate course in Business Communication at Universitat Pompeu Fabra from 2014 to 2015.

BA

BAU

Master's, Graphic Design

2012 - 2013

Master's degree in Graphic Design from BAU from 2012 to 2013.

UI

UIC

Bachelor's, Audiovisual Communication

2006 - 2010

Bachelor's degree in Audiovisual Communication from UIC from 2006 to 2010.

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