Jana Nobles-Ault

Processed various customer transactions, including deposits, withdrawals, transfers, and loan payments, while accurately handling significant amounts of cash and maintaining cash drawer security. Responsible for recording and documenting all transactions, managing the main cash vault, and ensuring compliance with banking regulations and security protocols.

Read and evaluated student essays against provided rubrics, ensuring high productivity and consistency with other scorers. Collected and processed data from various sources, utilizing statistical methods and data analysis tools to extract insights.

Supported HR and payroll departments by reviewing timesheets, processing direct deposits, and addressing employee inquiries, while maintaining confidentiality of payroll data. Processed bi-weekly payroll for over 200 employees using ADP, ensuring accuracy of wage calculations, deductions, PTO, and bonuses.

Provided leadership and direction to store associates, fostering a positive work environment and training team members on company policies and customer service. Resolved customer concerns promptly and professionally, monitored sales performance, and collaborated on merchandising strategies.

Assisted with store operations, including opening and closing procedures, and led sales teams to achieve goals and provide excellent customer service. Managed inventory, assisted with recruitment and training, and motivated the team to reach sales goals and credit card signups.

Responded to customer inquiries via phone, email, and chat, and evaluated agent performance while providing coaching feedback. Assisted customers with sales, troubleshooting, and billing via chat, and escalated support desk tickets for crucial technical issues.

Handled new customer calls, providing product information including pricing, features, and benefits, and assisted customers with sales, troubleshooting, and billing via chat. Managed customer care and conflict resolution on escalations, and effectively diagnosed technical problems.

Completed a Master of Business Administration program, focusing on advanced business principles and management strategies. Developed expertise in various aspects of business operations and leadership.

Earned a Bachelor of Science in Business Management, gaining a strong foundation in business principles. Studied various aspects of management, finance, and organizational behavior.

Completed high school education and received a High School Diploma. Focused on foundational academic subjects.