At PSEG Long Island, I train and coach employees on departmental procedures, systems, and workflow while coordinating and assigning work based on operational priorities. I also audit completed work orders and time reports, identify discrepancies, and coordinate corrective action.
Previously, I reviewed billing transactions and customer accounts for accuracy, researched issues, and prepared operational reports. As a Customer Representative, I handled account and service requests, guided employees on procedures, and coordinated customer complaints with other departments.
