In my current Service Coordinator - Trainer and Quality Assurance role, I support healthcare service coordination, employee onboarding, quality reviews, and performance coaching. I train new Service Coordinators on company workflows, systems, policies, and compliance requirements.
I review calls and documentation to assess accuracy and compliance, then provide individualized coaching and share recurring quality trends with leadership. I also coordinate patient services and scheduling while maintaining accurate communication and documentation.
At Jinko Solar, I trained employees and third-party logistics personnel and analyzed material flow and operational data. I designed and implemented intercompany processes that reduced total material resupply time by 50%.
At the City of Jacksonville, I supervised and supported a team of 11 employees on regulatory requirements and operating procedures. Regulatory coaching contributed to a 40% increase in team productivity, while employee guidance and process clarification reduced non-compliance audit findings by 25%.
