Nancy Romo

Serve as a central point of contact connecting customers, drivers, sales personnel, warehouse employees, corporate teams, and branch management to coordinate day-to-day operational needs. Respond to high-volume phone calls and emails, coordinate sales orders, and maintain operational databases.

Provided timely and professional customer service while accurately fulfilling and delivering customer orders.

Served as a primary point of contact for employees and Team Leads, addressing day-to-day questions, concerns, performance issues, and operational needs. Coordinated new-hire orientations and maintained accurate attendance and performance records.

Developed and maintained training materials and process documentation to support consistent execution of procedures throughout the facility. Conducted training sessions for Trainers across multiple shifts and prepared performance reports.

Conducted orientations for newly hired employees and supported the onboarding process from initial orientation through performance assessment. Created the facility's 10-day employee assessment process and trained employees on processes and procedures.

Led teams of 6–12 employees while coordinating daily activities to meet production goals and maintain a safe, organized work environment. Conducted quality checks and operated automated production equipment.

Grade: Graduated with Honors

Graduated with honors from CBTIS in Zapopan, Jalisco, Mexico.

Microsoft Office certification demonstrating proficiency in Word, Excel, PowerPoint, and Outlook.

Certified Personal Trainer Level 1 from W.I.T.S.