Sarai Mauricio

Provided quality guest-focused customer service during banquets by setting up banquet halls and meeting rooms. Plated dinner services, cleared and cleaned event spaces, coordinated with kitchen staff to meet guest expectations, and followed Sodexo Live Food Safety and Health Safety policies.

Served as the main liaison between customers, contractors, and internal departments to maintain smooth solar project flow. Contacted customers with updates, schedules inspections and site visits, used Salesforce for tracking and case management, and prepared detailed reports to support team productivity.

Provided email-based support for the Roblox platform, addressing user inquiries related to accounts, billing, and technical issues. Resolved customer concerns professionally, escalated complex cases with internal teams, and maintained strong performance in response time, quality, and customer satisfaction.

Delivered professional customer support for a dental insurance company by managing claims, dental codes, and inquiries promptly and accurately. Coordinated meetings, appointments, and schedules for executives and staff, and supported administrative workflows using Microsoft Office and Google Workspace.

Provided attentive, friendly service in a fast-paced restaurant environment by taking and processing food and beverage orders accurately and ensuring timely delivery. Maintained cleanliness and organization in compliance with health and safety standards, collaborated with kitchen and bar staff, and handled cash and card payments.

Provided retreat weekend experiences for large numbers of families across El Salvador, Guatemala, Honduras, and the Dominican Republic. Delivered talks about family and Catholic values and trained other families to present the talks to reinforce the organization’s message.

Assisted backstage operations by organizing the props needed for performances, providing props to actors, and helping with stage changes. Maintained the backstage area’s cleanliness and readiness for each performance.

Completed Advanced English study at Centro Cultural Salvadoreño Americano in 2020.

Completed a Waitress and Bartender Training Course at INSAFORP from Feb 2019 to Nov 2019.

Completed a Vocational High School Diploma in Secretarial Studies at INSAM in 2013.