Open to opportunities

Sara Ibrahimi

@saraibrahimi

Message

Compassionate customer-support professional with 15+ years in remote service.

United States

Message

What I'm looking for

I seek a remote customer-support or virtual-assistant role in a mission-driven, ethical tech environment that values compassion, precision, autonomy, and collaborative growth.

I am a multifaceted professional with more than 15 years of experience in customer service, creative production, and advocacy, focused on delivering compassionate, precise support in remote environments.

I have coordinated real-time logistics and customer communication for high-volume delivery platforms and wrote serialized novels under contract, managing deadlines, reader engagement, and independent creative development.

I have experience in sales, training, order tracking, data entry and inventory reconciliation, and I have supported children with complex needs while coordinating medical and therapeutic services; I bring strong attention to detail, organizational rigor, and interpersonal skill to every role.

I hold a Bachelor of Science in Information Technology with a specialization in Cyber Security, am OSHA certified, and am seeking remote roles where empathy, technical literacy, and reliability are valued.

Experience

Work history, roles, and key accomplishments

Current

Delivery Driver

Current

DoorDash

Jun 2019 - Present (6 years 2 months)

Coordinated real-time logistics and customer communication across multiple platforms and navigated high-volume delivery zones to optimize earnings and service quality.

Customer Communications Time Management Navigation Logistics Coordination Problem Solving

Author

Dreame / Stary Writing

Sep 2020 - Sep 2023 (3 years)

Wrote serialized novels under a 3-year contract, managing deadlines, reader engagement, and independent creative development to meet production targets.

Creative Writing Self Editing Content Production Research

Sales Representative

Younique

Jul 2014 - Sep 2017 (3 years 2 months)

Marketed skincare and cosmetics through digital platforms, provided personalized product recommendations, trained new team members, and managed order tracking and customer service.

Customer Service Product Knowledge Training Order Management Social Selling

Foster Parent

Fairfax/Woodbridge Social Services

Jan 2013 - Mar 2014 (1 year 2 months)

Provided full-time care for a blind, autistic child with multiple disabilities and coordinated medical, educational, and therapeutic services until placement in a residential school.

Care Coordination Individualized Support Documentation Crisis Response Advocacy

Hostess / Barback

Madigan’s Waterfront

Apr 2010 - Sep 2012 (2 years 5 months)

Managed guest flow and supported high-volume kitchen operations while maintaining cleanliness and organization in a fast-paced service environment.

Guest Management Organization Time Management Teamwork

Temp Data Entry Clerk

ARTI

Sep 2009 - Dec 2009 (3 months)

Created databases, reconciled inventory records, and proofread reports to correct discrepancies and improve data accuracy.

Data Entry Microsoft Excel Database Management Proofreading Attention To Detail

Tanning Consultant / Shift Manager

Hollywood Tans & Apollo Tanning Salon

Jan 2003 - Jan 2009 (6 years)

Managed customer accounts, sales initiatives, sanitation protocols, staff training, and inventory accuracy to sustain daily operations and sales targets.

Customer Service Sales Management Staff Training Inventory Control Scheduling

Canvasser / Seasonal Retail Associate

Metropolis Remodeling & Party City

Jan 2006 - Jan 2007 (1 year)

Generated leads and scheduled appointments for home improvement services and supported seasonal retail operations to drive customer engagement during peak periods.