At The Larkin Company, I direct and mentor a cross-functional team of 15 program managers administering US and Canadian leave and disability programs across 30+ enterprise accounts.
I designed a daily QA audit mechanism across active claims that secured 99.85% regulatory compliance, and developed custom controls for ACH disbursements that reduced error rates by 50%.
Earlier at The Larkin Company, I adjudicated complex statutory, medical, and wage-replacement claims, facilitated ADA interactive dialogues, and worked with HR Business Partners on return-to-work accommodations.
