Open to opportunities

Sarah Soares

@sarahsoares1

Message

Customer success-focused professional bringing 10+ years of client support expertise.

Brazil

Message

What I'm looking for

I’m looking for a customer success role where I can use proactive communication, onboarding, and relationship management to improve customer satisfaction, retention, and growth—while collaborating in a remote, multicultural environment.

I bring 10+ years of customer-facing experience, building trust through proactive communication, problem-solving, and relationship management in remote, multicultural environments.

In my recent roles, I’ve supported ongoing client needs by onboarding customers, delivering personalised guidance, resolving questions quickly, and monitoring progress to improve engagement and long-term retention.

I’m highly organised, adaptable, and technology-driven, comfortable working across digital tools and collaboration platforms. I’m now seeking to transition fully into a Customer Success Specialist role where I can drive satisfaction, retention, and business growth.

Experience

Work history, roles, and key accomplishments

Current

ESLEDUCATOR

Current

The Language Society

Jan 2024 - Present (2 years 7 months)

Build and maintain relationships with students and families through proactive communication and personalised support, delivering tailored learning experiences. Monitor student progress, resolve concerns promptly, and manage schedules while collaborating in a remote international environment.

Customer Relationship Management Customer Support Customer Onboarding Customer Education Progress Monitoring Problem Solving Scheduling Time Management Digital Communication Remote Collaboration Stakeholder Management

Current

ONLINE ESLEDUCATOR

Current

Duna Language

Jan 2019 - Present (7 years 7 months)

Deliver personalised online English instruction to students in China while managing a portfolio and supporting long-term client relationships. Communicate regularly with students and parents, maintain records of progress and attendance, and resolve concerns using scheduling and virtual classroom tools in a remote international environment.

Customer Success Customer Relationship Management Customer Education Customer Support Account Coordination Relationship Building Cross Cultural Communication Progress Monitoring Digital Documentation Scheduling Online Communication Problem Solving Remote Collaboration Record keeping

ESLTEACHER

CCAA

Jan 2016 - Jan 2019 (3 years)

Provide customer service to students and parents through professional communication and ongoing support. Plan and organise learning programmes, maintain accurate records to monitor progress, and collaborate with colleagues to deliver a positive customer experience.