Looking for a job

João Rocha

@joaorocha

Message

Customer Success & bilingual communication professional helping clients thrive remotely through language mentoring.

Brazil

Message

What I'm looking for

I’m looking for a remote-first company where I can own customer success end-to-end—onboarding, engagement, and retention—using structured feedback, clear bilingual communication, and goal tracking to help customers reach real outcomes.

I’m a client success professional with 10+ years in English language education and client-facing roles, helping professionals in IT, finance, and cybersecurity land international jobs. I’ve managed progress, kept learners engaged, and communicated entirely in English—fully remote—so clients feel confident, supported, and motivated.

In my current role as a Bilingual Customer Success & Communication Professional at Supra Fluency (Jan 2022–Present), I manage a remote portfolio of up to 20 adult clients with ~70% long-term retention. I handle client-facing work end-to-end—onboarding, scheduling, follow-ups, progress updates, and re-engagement—independently, coach clients to reach roles in 6–12 months, and grow through referrals driven by long-term satisfaction.

English proficiency certified at C2 level — EF SET Certificate, 76/100 (cert.efset.org/iDu49z)

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Success

Current

Supra Fluency

Jan 2022 - Present (4 years 5 months)

Managed a remote portfolio of up to 20 adult clients, maintaining ~70% long-term retention through structured feedback, goal tracking, and personalized success plans. Coached IT and FP&A professionals to land international roles in 6–8 months and supported a cybersecurity analyst over 12 months, improving day-to-day English communication performance.

Client Onboarding Retention Management Portfolio Management Remote Customer Support Zoom

English Language Instructor

CCAA

Jun 2017 - Dec 2021 (4 years 6 months)

Taught group classes of 6–10 students across all proficiency levels, adapting pace and content to keep learners progressing. Developed lesson plans focused on practical professional and academic English, delivering consistent feedback and progress tracking over 4+ years.

Lesson planning Proficiency Level Adaptation Feedback Student Progress Tracking Curriculum Design Active Listening Classroom Management

Education

Degrees, certifications, and relevant coursework

Estácio University

Bachelor's Degree, English Language & Literature

Earned a Bachelor's Degree in English Language & Literature (Letras/Inglês) through distance learning at Estácio University.

EF Education First

EF SET Certificate — C2 Proficient, English Language Proficiency

Grade: 76/100

Scored 76/100 on the EF SET standardized English proficiency test, achieving C2 Proficient level — the highest level on the CEFR scale. Certificate available at cert.efset.org/iDu49z