Poonyaveer Beefye
@poonyaveerbeefye
Experienced hotelier driving revenue and guest satisfaction.
MauritiusWhat I'm looking for
I am a passionate hotelier with over six years' experience across three continents in room division operations, fluent in English, French and Hindi. I have progressed from front office trainee roles to Assistant Front Office Manager, consistently driving upsell, service standards and team performance.
My strengths include rooms management, revenue-driven allocation and cross-department coordination; at The Westin I helped lift the resort from the Top 120 to the Top 50 in guest satisfaction within a year by implementing guest-voice action plans. I have hands-on experience with large properties (416–499 rooms), billing controls, credit procedures and supporting revenue reporting.
I lead by coaching and systematic training, manage budgets and operational KPIs, and remain focused on delivering exceptional guest experiences and measurable revenue gains. I hold a Bachelor in Tourism & Hospitality Management and a Hotel Revenue Management Certificate from Cornell.
Experience
Work history, roles, and key accomplishments
Assistant Front Office Manager
Heritage Resort
Jan 2023 - Present (3 years)
Set and managed annual FO operating budget, oversaw check-in/out, coached staff, controlled overtime and coordinated maintenance and housekeeping to uphold SOPs and guest satisfaction.
Rooms Controller
W Abu Dhabi Yas Island
Jun 2022 - Dec 2022 (6 months)
Managed reservations and allocations for 499 rooms, coordinated billing and credit procedures, and liaised with Revenue Manager to maximise room revenue and operational accuracy.
Rooms Management Trainee
The Westin Hilton Head Resort & Spa
May 2021 - May 2022 (1 year)
Progressed from front desk agent to rooms controller and supervisor, managing allocations for 416 rooms and implementing action plans that improved guest satisfaction ranking from Top 120 to Top 50.
Front Office Assistant
The Oberoi Mauritius
Dec 2019 - Apr 2021 (1 year 4 months)
Managed front office tasks (receptionist, concierge, cashier, telephone) to ensure high-standard guest experiences and personalized service for loyal guests.
Front Office Trainee
Casela World of Adventures
Jun 2018 - Nov 2018 (5 months)
Performed all front office functions including reception, cashiering and reservations to support daily guest operations and service standards.
Education
Degrees, certifications, and relevant coursework
CUCornell University
Certificate in Hotel Revenue Management, Hotel Revenue Management
Completed a Hotel Revenue Management certificate from Cornell University in 2022.
UMUniversity of Technology Mauritius
Bachelor in Tourism & Hospitality Management, Tourism & Hospitality Management
Grade: Second Class First Division (Honours)
Bachelor in Tourism & Hospitality Management awarded Second Class First Division with honours in 2019.
Mauricia Institute
High School Diploma (A-level), Science
Completed A-level High School Diploma with a science background in 2016.
Availability
Location
MauritiusAuthorized to work in
Job categories
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