sarah santillo

Headed operations and fulfillment for seven sites supporting the largest fertility pharmacy in the U.S., overseeing a $700M+ annual revenue stream. Drove cost savings, contributing to a strategy that reduced fulfillment cost per shipment by nearly $1.00 in 2024 and leading delivery improvements that cut costs per shipment by 4%.

Launched two key operational initiatives that cut per-shipment costs by 5% across the network, driving measurable financial impact. Acted as the primary liaison between fulfillment and fertility teams, ensuring seamless communication, cross-functional collaboration, and operational alignment.

Led organizational initiatives focused on fertility and diverse therapeutic areas, ensuring seamless alignment with corporate objectives and growth strategies. Designed and implemented budgeting and forecasting enhancements, driving sustainable operational excellence and cost predictability.

Selected for Executive Leadership Development and designed and implemented benchmark inventory management standards across multiple Southern California locations, improving accuracy and reducing waste. Achieved a 20% reduction in pharmacy shrink year-to-date, driving significant financial improvements.

Revamped programs to boost customer satisfaction and retention, serving as the district customer care leader, driving a 30% year-to-date improvement in overall service outcomes. Established external partnerships with pharmacy technician schools in Southern California, creating a multi-district talent pipeline.

Affiliated with UCSD School of Pharmacy, engaging in collaborative learning and professional development. Participated in activities and programs related to pharmacy education and practice.

Pursued a Master of Public Health, focusing on public health principles, epidemiology, and health policy. Gained skills in analyzing health data, developing public health interventions, and promoting community well-being.

Completed a rigorous Doctor of Pharmacy program, gaining comprehensive knowledge in pharmaceutical sciences, patient care, and medication management. Developed expertise in clinical pharmacy, pharmacotherapy, and pharmacy operations.

Completed a Bachelor of Science in Biology, building a strong foundation in biological sciences. Studied various aspects of biology, including genetics, microbiology, and human physiology.