Kristine Aurellano
@kristineaurellano
Customer-focused hospitality professional with 8 years' experience delivering exceptional guest service and leadership.
United StatesWhat I'm looking for
I am a customer-focused hospitality professional with eight years of hands-on experience in high-volume, luxury and fast-paced environments. I combine strong interpersonal skills, conflict resolution and active listening to consistently drive guest satisfaction and repeat business.
My background includes progressive pastry and culinary leadership roles—Executive Pastry Chef, Pastry Sous Chef and Pastry Chef de Partie—where I managed teams, schedules, training, budgets and compliance while maintaining high quality and consistency.
I also bring frontline service experience as a barista and banquet/host roles, plus formal training in CRM, Voice of the Customer and conflict management. I aim to leverage my operational and guest-service strengths to contribute to a customer-centric team.
Experience
Work history, roles, and key accomplishments
STStarbucks Barista
Starbucks
Apr 2025 - Present (6 months)
Delivered exceptional guest service, trained new baristas to improve team efficiency, and maintained health and safety standards while processing orders and payments.
Pastry Chef de Partie
Four Seasons Resorts and Residences Vail
Apr 2023 - Present (2 years 6 months)
Developed and maintained a consistent pastry menu, managed staff scheduling and training, and ensured kitchen compliance with health and safety standards in a high-pressure environment.
Pastry Sous Chef
Park Hyatt Beaver Creek
May 2021 - Apr 2023 (1 year 11 months)
Oversaw pastry operations, assisted with hiring and training, and managed production workflows to meet quality and service standards.
Executive Pastry Chef
Nobu Matsuhisa Restaurant
Feb 2019 - May 2021 (2 years 3 months)
Led pastry department operations, created high-quality desserts, and managed kitchen staff to consistently deliver premium dining experiences.
Pastry Cook
Four Seasons Hotel Miami
Jan 2019 - Dec 2019 (11 months)
Executed pastry preparations during a taskforce rotation, ensuring consistency and adherence to Four Seasons quality standards.
Hostess
Garfinkels
Feb 2019 - Oct 2019 (8 months)
Managed guest seating and reservations, maintained positive front-of-house experiences, and coordinated with service staff to optimize flow.
Pastry Cook
Four Seasons Resort and Residences Vail
Jun 2017 - Jun 2019 (2 years)
Prepared pastries and desserts for resort operations from June 2017–2019, maintaining quality and supporting banquet and outlet demands.
Pastry Cook
Four Seasons Resort Dallas at Las Colinas
Jan 2018 - Dec 2018 (11 months)
Supported pastry production during taskforce assignment, preparing high-quality desserts and maintaining consistency under brand standards.
Banquet Server
Larkspur Restaurant
Jan 2018 - Jun 2018 (5 months)
Provided banquet service for events, ensured guest satisfaction, and supported timely food and beverage delivery during high-volume functions.
Education
Degrees, certifications, and relevant coursework
DBDe La Salle-College of Saint Benilde
Bachelor of Science, Hospitality / Culinary Arts
2014 - 2017
Completed a Bachelor of Science in Hotel, Restaurant and Institution Management with a major in Culinary Arts between 2014 and 2017.
Availability
Location
United StatesAuthorized to work in
Job categories
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