Sarah Nicole

Provided executive-level administrative and business operations support to a high-visibility DCSA front office, senior advisors, communications leaders, congressional affairs leadership, and Executive Secretariat stakeholders. Managed CATMS taskers, milestone tracking, and executive communications.

Delivered direct business operations, program coordination, and executive support to DCSA Industrial Security senior leadership in a decentralized, mission-driven environment. Managed executive calendars, tracked program milestones, and prepared briefing materials.

Provided direct administrative, program, and business operations support to the Assistant Director and Deputy Assistant Directors of Industrial Security, the Chief of Staff, division chiefs, senior advisors, and other mission leaders. Coordinated over 150 executive-level engagements annually and maintained trackers for leadership priorities.

Administered and tracked more than 400 agency awards and recognition nominations with 100 percent accuracy, complete records, policy compliance, and deadline control. Coordinated recognition ceremonies and workforce events for more than 200 attendees.

Managed multi-line phones, client appointments, prospective-client tours, meeting rooms, videoconferences, catering, mail services, and day-to-day office support within a professional business center. Opened and maintained customer accounts and produced daily operational reports.

Coordinated customer orders, pickups, deliveries, appointments, returns, exchanges, and trade-ins while maintaining accurate sales and service records across multiple channels. Identified root causes of product and service issues and coordinated solutions across departments.

Managed multi-line phones, customer appointments, technician schedules, mail, reports, job files, and daily office workflow for electrical installation and repair services. Scheduled county inspections for each phase of electrical projects and maintained accurate documentation.

Advanced from Project Control Coordinator to Project Control Coordinator and IDIQ Assistant while supporting federal facility operations, maintenance, repairs, and minor construction requirements. Compiled, analyzed, and recorded production data from customer orders, work tickets, specifications, and field documentation.

Activities and societies: FBLA

Earned a High School Diploma with a focus on FBLA Business Management and Marketing.

Activities and societies: DECA

Earned a DECA School Based Enterprise Certification.