Sarah newton

I am a customer service professional with over six years of experience providing technical support and tax-filing assistance in high-volume environments. I focus on troubleshooting, process redesign, and cross-functional collaboration to shorten resolution cycles and improve service accuracy.

At Apple I helped customers troubleshoot devices, recover accounts, and set up repair appointments, then advanced to a manager role where I designed streamlined device intake workflows that reduced wait times and increased throughput.

At TurboTax I filed and amended customer taxes, handled inbound and outbound calls, and reimagined client interaction flows to shorten resolution cycles and create clearer escalation paths for complex tax issues.

I partner well with subject-matter specialists and compliance teams to refine scripts and handoffs, and I bring initiative, adaptability, and dependable organization to roles that prioritize customer trust and operational improvements.