Looking for a job

Sarah Kamau

@sarahkamau1

Message

I lead holiday-home operations that improve guest experiences and portfolio performance.

United Arab Emirates

Message

What I'm looking for

I'm looking to lead hospitality or holiday-home operations where I can improve workflows, develop teams, maintain compliance, and deliver exceptional guest experiences across growing property portfolios.

I'm leading daily operations for 80–95 holiday homes at Host and Stay Vacation Homes Rental LLC in Dubai, coordinating Operations, Reservations, Housekeeping, Maintenance, and Management to deliver efficient, compliant guest service.

Previously at Hive Holiday Homes, I managed operations, reservations, and housekeeping across 198–220 homes, maintaining 80% low-season and 100% peak-season occupancy targets while improving service delivery and OTA performance. I've also supported operational setup and onboarding for portfolios exceeding 300 properties, managed listings across major booking platforms, and built client relationships through business development and financial education in Kenya.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Host and Stay Vacation Homes Rental LLC

Jun 2024 - Present (2 years 2 months)

Oversee daily operations across a portfolio of 80–95 holiday homes, ensuring operational efficiency, guest satisfaction, and regulatory compliance. Lead and coordinate a team of 5 Operations and Guest Relations personnel, managing schedules, task allocation, workflow optimization, and service delivery.

Team Leadership Stakeholder Management Vendor Management Property Management Performance Management Workflow Optimization Inventory Control Regulatory Compliance Schedule Management Cross Functional Collaboration Customer Experience Management

Operations & Reservations Manager

Hive Holiday Homes

May 2023 - Jun 2024 (1 year 1 month)

Managed daily operations across a portfolio of 198–220 holiday homes, leading teams across Operations, Reservations, and Housekeeping. Coordinated with ownership, revenue teams, and stakeholders to enhance operational performance and occupancy, and oversaw property listings across multiple OTA platforms.

Operations Management Reservations Management Team Leadership Housekeeping Management Revenue Management Pricing Strategy Market Analysis OTA Airbnb Booking.Com Bayut Dubizzle Guest Relations Issue Resolution Performance Management

Operations Executive & Coordinator

Luke International Rental Homes

Jul 2022 - Apr 2023 (9 months)

Fostered cross-functional communication to maintain operational continuity and uphold service quality. Managed property onboarding, OTA listing creation, pricing implementation, and operational setup for a portfolio of over 300 properties.

Cross Functional Communication Service Delivery Coordination

Business Development Officer

Bright Enriched Empowerment Programme

Sep 2017 - Jul 2022 (4 years 10 months)

Managed client portfolios while supporting branch growth objectives through microfinance and business development programs. Delivered financial literacy and entrepreneurship training to empower clients in their business ventures.

Client Portfolio Management Business Development Microfinance Financial Literacy Entrepreneurship Training Relationship Management Customer Service Community Outreach